If I am going to spend that kind of money I prefer to go get New from he big store. What is not to love about this place?! THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. After being blatantly ignored by all 3 or 4 people working there that were doing nothing at all other than talking at the register, area I said forget this and went to pottery barn across the way. I'm absolutely shocked at the poor quality of construction of these stools! We look forward to purchasing products at RH Walnut Creek thanks to the great experience. I'm not sure what everyone else is complaining about. You get 20% off of your purchase." Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? Me: Well not this particular one, but I'm interested. Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. Overpriced crap! I accepted on the condition they would send their "medic" to repair the staple issue. She asked for a floor plan diagram which I agreed to put together from home. window for delivery. I had been to other locations prior to coming here. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. I called today instead and UPS is picking them up. We bought a queen size bed from there but unfortunately the railings were wrong. We cannot say as of yet the final product, due to its customization. The guy who greeted us at the door said none of the chandeliers give off good light. The first, simpler issue is that the oversized frame makes it difficult to install in homes - you need to double check your door widths to ensure it will fit in your home. Check out their commitment -- ir.williams-sonomainc.co…. It's 8:30 Saturday morning, and the phone rings. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. Final sale!! Within 10 min., the crew delivered my 3 stools. We were interested in the St James table and fortunately they had one. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. That's all it matters. I've spent a lot of money at this place. It's going straight in the trash. I purchased outdoor furniture for over $22,000 (after a big discount). There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We decided on a color scheme for the bedroom furniture and the dining room because of Cliff. The delivery was easy and one low fee, so I shopped a lot. EVERYTHING must be ordered from the catalogue and sent to your home....excellent business model. It wasn't overbearing and we will definitely purchase more from this store as needed. Love this place. In fact they told me to go look up what I wanted online. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. Still...that doesn't mean things can't have price tags. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencing...And, then she was gone! I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. We were looking to see if they had any lighting or counter stool options. After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. I shouldn't be having to hunt for an associate and beg them to take my money. How lucky it didn't rain, and how lucky, no one stole it. or Best Offer. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Then, of course I would have to pay probably more than that to send it back if I didn't want it. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. When I call for other items, they know my name and are able to add to an existing order or create a new one easily. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. I would have just driven to the Restoration Hardware across town. In addition, none of the small pillows stay put. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Ya gotta be kidding! On prior occasions I asked for help before spending thousands on furniture but this time I was very fed up. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. We called it won't be in until August! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I mean, everything from the customer service to the quality of the items they sell is piss poor. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. We have a great online selection at the lowest prices with Fast & Free shipping on many items! Don't even get me started on this place. With this, and feeling despondent, I gathered my daughters and walked out. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. Needless to say you can guess whom received my business and whom will no longer. I'm now refinishing the SECOND piece of furniture I got there in 2013. Rub it on your dog to see how much hair it collects, let your two year old play with it for an afternoon and see how hard it is to clean - you will not regret it. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. Mostly because I don't want to deal with their rude sales people. We were assisted by Jennifer a blond haired gal. This store might be worth checking out if you're in the area. My bad. The pros: Artfully designed and styled outdoor furniture pieces. It sounds like a little thing but because she took that extra 2 minutes out of her day to show a genuine interest, we bought the couch. WOW. I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. My order was almost $100,000.00 . Horrible customer service inside the store. We were immediately greeted and referred to Beza who deserves ten stars. Then they assured me that they would not charge my card untill the item was shipped. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. We have bought many items from RH for many years. As far as prices go, I think people need to have realistic expectation. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. How embarassing. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Currently unavailable. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. The soap dish, within 1 month, already started to deteriorate. A few minutes later, we were over at the couch moving cushions around to try different lighting. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. It arrived lacking enough fill to comfortably sit in. Homeless definitely hustle harder than this. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. There's a weird chandelieer above the couch we were looking at, that made the leather look light and faded. Salesman: It only comes in two. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! It was originally scheduled for Monday January 15th. The pros: Modern and customizable sofas and sectionals options. Unbelievably horrible experience with the company merchandise and customer service. I have visited this showroom 3 times in search of outdoor furniture. Weirdly I don't get this treatment from Fashion Island. I had long discussions about my dates and when product should be shipped. Her petulant, arrogant and flat out ugly personality repulsed me. I called the Walnut Creek Store to ask for clarification. Great products but awful customer service. This review is for the quality of the tub and not their customer service. I purchased nearly 30k worth of product from them, faucets, showers etc. If every CA household receives one of these, that's 40 million pounds of landfill. RH Members enjoy 25% … Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. Steal some great ideas, and buy at IKEA. The tub looks cheaply made. For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. $900 worth of furniture sitting on the front step of a condo for five days. Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. They even took down my number and contacted me daily so that I could find my item. It's a showroom. I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. I recently have added a few light fixtures from here to my house & am one happy customer as a result! First they lied to me as to the shipping date, 12/27/2013. Restoration Hardware Cloud Sectional Sofa Sofas Condo Remodel Upholstered Sofa Space Furniture Modern Sofa … The quality of this store is pretty hard to beat & the selection is pretty top notch. If you like quality furniture it's worth your time. I'm giving 1 star for the excellent delivery process. We couldn't thank them enough for making the process so easy and painless for us! Salesman: It depends on what color you want. I contacted them and they said I must have put something caustic in it. without sacrificing quality of workmanship. We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. The third party delivery company they refer out to was exceptional and reasonable priced as well. The deterioration started a year after the purchase. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). Each time you sit on it, the feathers relax and compress, similar to your down feather bedding. I get most of my furniture from Restoration Hardware. I haven't heard from anyone. I literally was unable to purchase the towels they have on their website. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. But not for the color we wanted, because that one was still loading. Final sale!! Unbelievably snobby sales people. YUCK, don't go unless you want dirty, spotted broken furniture. Me: I'm thinking of it, but I want to know how much and what other colors. Such a big part of the process for me. Damaged furniture, I can find that on offerup or let go, for way less. Unless this company changes their game, I would avoid doing business with them. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. Me: Yeah, do you know how much this is and do you have it in any other colors? When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. I couldn't get any phone calls returned. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. Restoration Hardware furnished my second home in park city. :(. CW. We just couldn't decide on the leather. Just rude. RH sent me 3 huge, unasked-for product catalogs. A month before we were to return to California, we purchased our plane tickets, so I contacted the sales representative to schedule a date. It's what THEY give you, take it or leave it, and schedule for a different day!! We had planned to purchase some living room furniture from this location and went in to test them out. Get great deals on Restoration Hardware Sofas. It turns out that it was $24.99 and it came in five different options. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just think......You can furnish your your whole house, and still only pay $199 shipping!" I would definitely recommend coming here! I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. Not one rug had a price on it. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. I have no idea why they don't have a higher rating. I have had such a great experience working with Kim A. at Restoration Hardware in Walnut Creek. Made more cheaply than IKEA and the customer service is awful. Ugly furniture for 10-20 grand. I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. Endless times have clients requested the cloud sofa. Do you like refinishing furniture by yourself... We ordered their Piedmont Pedestal Soaking tub... What the ? The bed and dresser I picked both fell into that category! If it were my business, he would be fired. Had I known this, I NEVER would have gone to the post office and shipped it back. restoration hardware stock tumble August 2016 . Many of RH furniture pieces can also be customized in the finishing option of your choice. But there's more. Appalling. I felt the staff scanned and equated my casual style of t-shirt and jeans (with a Gucci purse, that they apparently missed) or maybe it was my older age, with someone that can't afford to make a purchase. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. A good thing to do, but a bad reason to have to do it. I would rather be riding my bike up OSM. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. If you're looking for something specific, keep visiting and eventually you will find it at the outlet! If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. I walk out discouraged and couchless every time. I asked for guidance on a category of goods i was interested in buying. I placed my order on a Saturday and both items were delivered on Thursday. Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. You'll be surprised at what you find. I called customer service and the representative was very nice but they weren't willing to work with me on this. After all it's a soap dish. They offered me $400.00. Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. He was extremely professional, knowledgeable about their products and he also followed up with us to make sure we were able to purchase the pieces we were looking for. Nine days later, the order is open, I still don't have the product that was to be overnited. The selection is meh. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. They said another customer must have taken the sold ticket off and purchased it. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. I was obsessed with the cloud couch when it … I still am waiting on those issues to be addressed from the delivery 2 months ago. I kept escalating the issues and the response time was awful. The slats that hold the mattress have busted. Fun fact: Each cushion contains up to 8.2 … At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. Restoration Hardware is a high-end furniture retailer with showrooms around the country. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. This incident made me really think twice about ordering anymore RH items. The clean, modern silhouette of this sofa is very similar to the Restoration's Cloud Collection, and it has fiber-down back cushions, too. I had a horrible and insulting experience at RH. Just awful. I scored some really great pieces at amazing prices. My review is for Cynthia who made my Saturday. Male children use furniture like playground equipment. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. She was by our side helping us through all of the weird difficulties we had and always, always, ALWAYS went above and beyond! I and am familiar with the Pottery Barn warehouse in Alameda. No one seemed interested in helping with this at all, until I met Seraiah. They do not have any stock of most items. (And decor.) The Cloud Sofa (or any of the other pieces in the brand’s Cloud Collection) is incredibly expensive. Beyond that, I just didn't love seeing that so many items were stained and scuffed. Thank you! The BEST and Friendliest staff at any retail store in the Bay Area! There are better ways to handle sold items then the system they have. My vanity is already chipping (it's maybe 3 months old). I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. The Cloud … Thank you! I mean, is that how you purchase them in the regular store? Thinking this had to be in error I sent a note to the designer and so she could see what I was seeing I actually moved the existing furniture to what was specified in her floor plan and included a photograph with my email. I don't get this place. I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. Initial response from customer support said could not help because it was very subjective. Throws & towels are all top quality! At Pottery Barn I was asked by no less than 2 people if they could help me find anything after getting 15 feet into the store. This week it's a coffee table, which I bought as an "in stock" item, purportedly in So Cal when purchased and ready for delivery. This is our favorite place to shop for sure! I was so excited to come here because I LOVE Restoration Hardware. Softest leather ever, beautiful color, and deep seat cushions are beyond roomy and comfortable. The rough, jagged planing scars became quite obvious. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Hands down the best RH store. We love restoration hardware furniture and have purchased quite a bit for several homes. My husband and I came into the store to purchase a sofa bed. for the remodel of my home. Apr 20, 2020 - Restoration Hardware Cloud inspired Media U Sectional 7363 If you use one of these and buy something, Slumber Search may make a small amount of money. Jen's spot for inspirations, inside her life as designer and artist. Restoration Hardware Cardiff Lanterns – medium, large, and extra large (left) – $385 Amazon Allgala Jumbo Luxury Modern Lanterns, Set of 3 (right) – $159.96 (plus save $10 OFF with the clippable coupon! It's too bad, really, because the story that is told quarterly is a good one. So, I called and they sent me new ones (again a few yellow roses). If you are a member and have paid for the $199 shipping, that does not apply. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. It is a gallery showroom and not a retail store and we were aware of that. I'm sorry to write such a long review about the poor delivery experience. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn't be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location 400 miles south of the warehouse before it could be sent to us - driving past our house en route! I asked if I could order it and have it delivered to the WC store so I could try it out first. Here you can submit a FREE request for a product by Restoration Hardware which is not yet in our catalog. There are 5299 restoration hardware for sale on Etsy, and they cost £34.36 on average. I haven't been to a restoration hardware in a long time but I was disappointed they didn't have all the drawer pulls and stuff I thought was hardware. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. Since I am being honest with you, I should tell you that 100% linen upholstery on this sofa is also a nightmare.