× Do you agree with Shore Excursions Group’s star rating? For instance, if you are over the weight limit or dont appear fit enough to do Carlisle, Pa Group There were 4 of us that did the electric bike and snorkeling excursion. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide. Refund Request: Transportation Difficulties- If the Customer must cancel the excursion because he or she experiences delays due to a) carrier/airline caused delay; b) traffic accident while en route to a departure; or c) natural disaster that causes the Customer to miss the ship and, therefore, miss the port where the excursion is scheduled. The directions gave a location to walk to in 10 minutes. Payment of Refund: I'm still waiting for my May 9th refund as well. Refunds will not include expedite fees or credits applied to orders from discounts or coupons. This gets the money back on your card right away and the card company will take it up with Royal / whomever. Shore excursions may be cancelled by Carnival or the Tour Operator for any reason whatsoever. Thank you. Full Private Labeling Capability Want your own shore excursions website? I have heard so many horror stories with people who used one and are having so many issues because of the virus. Booking shore excursions with a 3rd party vendor – Shore Excursion Group Pro – Often less expensive and more options than from the cruise line. The Customer must sign and return the completed form(s) within 30 days after receipt. Still nothing. Click here to register. Shore Excursions Group,LLC 8050 SW 10th Street, Suite 1800 Plantation, FL 33324. The ONLY part of your money guaranteed to be returned hassle-free in case of a cancellation of your cruise. In the event of cancellation your sole recourse is a refund of the amount paid for the cancelled activity. Terms & Conditions Escape the cruise ship shore excursion crowds and enjoy unique sights of Livorno and surrounding area! We bought an excursion from them for Amsterdam. 2. If the excursion is purchased through Royal in the Cruise Planner, it would be refunded just like any other Cruise Planner purchase. I've learned that the Consumer Credit Protection Act (hope I got the name right), and/or most credit card companies' dispute policies, only provides 90 days for a customer to contact their card company and request resolution for issues with a charge. So BofA (who I still refer to by the Bill Maher “rhymes with” name ) is just as bad as Capital One. Obviously, if you book directly with the vendor, you would have to confirm the vendor’s cancellation policy. As of now, I've gotten back one full airfare and what I think is the balance of the other airfare after having the upcharge post-L&S applied; got that a couple weeks ago. Voice your opinion today … Standard Shore Excursions typically range from 20-50 people. BOFA 's in bed with "the enemy", namely RCCL. didnt use it but was glad it was available tour pickup was running late and almost thought i was going to have to use it. We received the cruise fare FCCs from our May 16 cancellation but have not yet received taxes, port fees or gratuities OR Cruise Planner cancellations refunds yet. | Read 1,081-1,100 Reviews out of 4,035. Yesterday I got back my private journey booking, plus about $130 that I can't explain; it's possible that's part of my internet package and / or Halifax excursion, but it's hard to say. c) Any unlawful acts committed by customer; The vendors we use all guarantee they will have you back to the ship in time and if they don’t they fly you at their expense to the next port of call. I was wondering where you were at in all of this with your BOFA X card. 2. Just wanted to let you all know we receive all are refunds today. Easy/Minimal Physical Activity: Only light walking and no major climbing required. Don't use Shore Excursions Group,LLC! At your stop in Livorno on the west coast of Tuscany, come and explore 2 … Shore Excursions Group LLC offers independent excursions in most ports around the world, with prices that typically are lower than those offered by the cruise line. This includes: ● Medical Issue ShoreTrips trusts that the consumer and his agent choose accurately, and that they have checked the ship’s itinerary with that of the tours. We did not use the plan, but we were glad to know we had the protection. Refunds for illness or injury are provided only to the customer who was ill or injured. Check out what 4,035 people have written so far, and share your own experience. I would not use a TA and just book directly through Royal yourself. Which leaves them a whole lot of wiggle room. I have disputed a little over $3k with BOFA. While these day excursions are larger in size, our focus on quality remains extremely high. This is not true! For those of use who have used MEI Travel, they have saved us so much time and hassle. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour. Booking an excursion directly will probably save you money, but because it'll ultimately be paid in the native currency it'll expose you to exchange rate variability that could make canceling painful. By We thoroughly enjoyed the electric bikes but my bike had some issues. I canceled my cruise planner purchase on May 9 and they told me 45 business days, so I don't expect to see it until mid July. Any airline, car, bus, train, or other transportation problem that causes you to miss the start of your cruise and miss the port where your excursion is scheduled, ● Ship Boarding Problems Honestly, I think even for cruises / CP purchases that got canceled by Royal as part of a bulk cancellation, I'd still go this route. Have disputed anything, yet? Should I call Royal and check? *Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund. Shore Excursion Cancellation and Refund Policy. The Protection Plan does not provide refunds on account of: This is not true! We are booking through a TA and have the insurance. I cancelled my excursion in the cruise planner on May 18 and still have not received the refund, what should the expected timeframe be? Please select a tour departure date and time in order to add this product to your cart. Display as a link instead, × Over $3k. The Excursion Protection Plan offers customers the peace of mind that they will receive a full refund for their shore excursions in the event certain unforeseen circumstances prevent them from participating in their shore excursions. You can post now and register later. BOFA 's Royal Caribbean card not surpsied, BOFA is in bed with "the enemy") does NOT issue the credit, getting "the money back on your card right away". Your previous content has been restored. Shore Excursions will fully refund the Customer if a cruise/excursion is cancelled for one of the following unforeseen circumstances: a) Intentionally self-inflicted injury or attempt at an intentionally self-inflicted injury, suicide or attempted suicide of customer; Private Shore Excursions allow you to travel with your party alone. Notified Shore Excursions Group that we should receive a full refund, They would only give us a 50% refund. Moderate Physical Activity: A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain. Click here to review our Excursion Protection Plan. These must be cancelled 30 days prior to sailing to avoid cancellation penalties. The form(s) will include a "Refund Statement" that explains a) why the trip was cancelled and b) furnishes information supporting the reason for cancellation. × I'll add that if your cruise is in a country that doesn't use the dollar as its currency (basically Europe / Asia / Pacific), going through the Cruise Planner ensures that if you need to cancel you will get back the full amount as originally paid in USD. Standard. Our guarantees ensure that you receive a full refund if your cruise is cancelled by … You cannot paste images directly. Any illness, injury, or other medical issue which prevents you from participating in your shore excursion, ● Transportation Difficulties You will visit the world-famous Hermitage Museum, Peterhof Fountain Park and Gardens, the iconic Church of our Saviour on the Spilled Blood, St. Isaac's Cathedral, Yusupov Palace (the site of Rasputin's murder) and more. If the excursion was cancelled due to visa or passport problems, the Customer must provide documentation from the cruise line stating that he/she was unable to debark from the cruise ship. Still haven't received my refunds from May 9th. I received the FCC's but nothing more. Still waiting on taxes, port fees, gratuities and Cruise Planner refunds. f) Elective or non-emergency treatment or surgery. I couldn't do this without you, for sure! Coupons, Discounts or Promotions Didn't need it, but very glad we had it. These tours are similar in size to those of the cruise lines. The customer must contact Shore Excursions as soon as they learn of their inability to take the excursion(s) with refund information including reason for trip cancellation, proof of payment for protection plan, excursion location, excursion dates, and the cost of the excursion. Signed up for wine tasting/ Oila walking excursion. Can’t tell you how many people on my Iceland & Greenland Cruise who got hit by the Saga Travel bankruptcy had a CO card and we’re basically told to pound sand by the dispute reps. And this is depressing as all get-out to read when I have the BofA Celebrity card and I’m still waiting for all CP refunds from my L&S to be applied. Small Group Shore Excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines. That being said, they typically don't deal with Cruise Planner items. If you book excursions ahead of time and then have to cancel the cruise, what is the policy for excursion refunds? June 7, 2020 in Shore Excursions. We have ben waiting since the middle of March. Do you agree with Shore Excursions Group’s star rating? At this point, I would say that anyone cancelling on their own and not having it canceled by Royal should call their credit card company and dispute the lack of prompt refund. Marketing Tools and Automated Excursions Emails We are happy to provide our agency partners with the tools proven to maximize excursion sales, and we can activate fully branded excursions emails for you today. I had some problems keeping up with the group because it didn’t seem to have as much power as the other riders. Concealment or Fraud: Shore Excursions will complete the refund statement for the Customer, and return the … @Baked Alaska, haven't opened any disputes yet. . Click here to get your E-Ticket. What a PIA. e) Alcohol or substance abuse treatment; or Ship Boarding Problems- If the Customer must cancel the trip because the Customer has been denied boarding by their cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, they miss the port where the excursion is scheduled. d) Mental, physical or nervous disorders; BOFA does NOT issue the credit, getting "the money back on your card right away". Very happy we did not need it. Obviously, if you book directly with the vendor, you would have to confirm the vendor’s cancellation policy. Trip Cancellation Benefits: I'd never book a cruise again without using them. I have disputed a little over $3k with BOFA. Unforeseen Circumstances: Excursions may be canceled or modified depending on the number of guests participating. Shore Excursions does not provide refunds to Customers if the Customer has intentionally concealed or misrepresented any material fact or circumstance related to protection plan. We wandered around a long time and missed our tour. You should be in good physical health if you reserve one of these tours. General Exclusions: If the excursion was cancelled due to transportation difficulties or ship boarding problems, the Customer must provide documentation stating that the Customer was not able to board the ship. You are not permitted to debark the ship in the port where your excursion is scheduled. Visa or Passport Problems - If the Customer is not permitted to debark the ship in the port where the excursion is scheduled. You are denied boarding by your cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, you miss the port where your excursion is scheduled, ● Visa or Passport Problems Payment of Refunds 3. Stipulations (for non-group bookings) Everyone involved in the selling, purchasing and performing these shore excursions are trusted by each other to act fairly. The day started out cloudy with few sprinkles but cleared so my group could enjoy the ride.. Difficult/Significant Physical Activity: A large amount of walking and or climbing is required, often over unpaved and uneven terrain. I filed my dispute June9th. Yep, I cancelled and rebooked CP purchases on May 9th. Check out what 4,035 people have written so far, and share your own experience. When you sign up for an excursions through the Shore Excursions Group, you are required to give you ship's name and actually select your exact ship/dates from a drop-down menu. Small Shore Excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines. Thanks all! Thank you very much! We are booking all excursions through Royal in the cruise planner. Nothing yet. We make it easy! And also if you arrive at shore excursion destination and it is determined that you are unable to do it is a refund given?